For multiple projects at NORC, Suzanne has conducted qualitative interviews with health care providers, subject matter experts, and health care consumers across the country to better understand the impact of certain health care policies on care delivery and experiences. For a recent project for the California Health Care Foundation (CHCF), Suzanne served as a member of the management team and conducted phone interviews with patients, experts, and providers aimed at better understanding the health system needs of Californians with co-occurring mental illness and substance use disorder (SUD). For a recent study for The Center for Consumer Information and Insurance Oversight (CCIIO), she conducted a series of interviews with federally-facilitated marketplace (FFM) agents and brokers to better understand the enrollment processes and plan choices of the consumers who work with them.
Suzanne has also served on a variety of Medicaid focused projects. She is currently Project Manager for the five-year contract for CMS on Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) benefit and coverage oversight. From 2017 to 2020, Suzanne served as knowledge manager for three state teams for CMS’ Medicaid Innovation Accelerator Program (IAP), where she managed and delivered technical assistance to states who aim to initiate or enhance Value-Based Payment (VBP) models in their Medicaid programs.
Prior to her work at NORC, Suzanne was a clinical research coordinator II at Cincinnati Children’s Hospital Medical Center in the division of Hospital Medicine.
opens in new tab"In Their Own Words: How Fragmented Care Harms People with Both Mental Illness and Substance Use Disorder."
Project Report | March 9, 2022