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NORC at the University Chicago

California Health Coverage Survey FAQ

Two children play in the water on a beach at sunset
An annual survey to inform improvements in California’s health insurance marketplace
  • Funder
    Covered California
  • Dates
    Annually since 2018

Esta información se encuentra en español aquí.

About the California Health Coverage Survey

The California Health Coverage Survey seeks to understand Californians’ experiences finding health coverage and getting the care they need. The survey is being conducted by NORC at the University of Chicago (NORC) on behalf of Covered California, the state’s health benefit exchange.

This survey supports Covered California’s mission to help more Californians get health coverage, improve health care quality, and lower costs. The questions asked in the survey are designed to help Covered California identify ways to improve health plan options for consumers, the tools available to help consumers choose plans, and the customer service and assistance provided to consumers.

NORC has conducted the survey every year since 2018. The eighth round of the survey will take place in 2025.

Participation

If you were contacted about participating in this survey, please click on the link below to go to the survey log-in page. Please have your unique PIN available. You should have received your PIN by mail or email.

Link to survey: CAHCS2025survey.norc.org

If you have any questions about the survey or experience technical difficulties, please email us at CAHCS2025@norc.org or call us toll free at 877-777-5454. 

Participation in this survey is by invitation only.

About NORC at the University of Chicago

NORC is a non-profit research institution that delivers reliable data and rigorous analysis to guide critical programmatic and policy decisions. NORC has over 80 years of experience conducting social science research and is a leader in survey research in particular. This survey is led by Rebecca Catterson, a Principal Research Director in the Health Care Research Department at NORC.

Are You a Study Participant?

Questions about the survey? Experiencing technical difficulties? Contact us:

Project Leads

FAQ

You can find your PIN in the email or letter inviting you to participate in the survey. If you have misplaced your PIN, please contact us at 888-777-5454 or CAHCS2025@norc.org to request it again.

​This study is being conducted by NORC at the University of Chicago. The survey team is led by Rebecca Catterson, a Principal Research Director in the Health Care Research Department.

NORC at the University of Chicago (NORC) is an independent research organization that is conducting this study. Additional information on NORC can be found at www.norc.org.

This study is being sponsored by Covered California, the state’s health benefit exchange.

Covered California is a state agency that helps Californians access affordable health care. Covered California is the only place to get federal financial help to buy a brand-name health plan if you do not have coverage through a job or another program like Medi-Cal or Medicare.

The purpose of the California Health Coverage Survey is to understand Californians' experiences finding and signing up for health coverage and getting the care they need.

Covered California will use the survey findings to support its mission to help more Californians get coverage, improve health care quality, and lower costs. The questions asked in the survey are designed to help Covered California identify ways to improve health plan options for consumers, the tools available to help consumers choose plans, and the customer service and assistance it makes available to consumers.

You were selected from a pool of California residents that have looked into or bought health insurance coverage through Covered California in the past year. NORC selected participants to try to have a representative sample of people with this experience.

No. Your participation in this study is completely voluntary. Also, if you choose to participate, you may choose not to answer any question that you do not wish to answer and you can end your participation at any time.

This survey should be completed only by the person to whom it was addressed.

Your answers will be combined with answers from other respondents and then analyzed. Survey results are put into summary reports on general patterns and trends across groups of respondents.

Only a few people who work on the survey will ever see any information that could identify you and this information is protected by laws and procedures that NORC and Covered California follow strictly.

No. Your information is kept private and confidential as required by federal and California law. Your answers are only used for research needed to help Covered California enroll consumers into healthcare coverage.

You may contact NORC toll free at 877-777-5454 or email us at CAHCS2025@norc.org for more information.