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NORC at the University Chicago

Michelle Strollo

Pronouns: She/Her

Senior Vice President
Health Care Programs
Michelle is an executive and mission-driven organizational leader with 25 years of experience developing, running, and studying publicly financed, health care programs.

Michelle is a senior vice president leading NORC’s Health Care Programs department where she provides corporate leadership for an annual $40M portfolio of over 20 projects. She brings research and technical expertise, management skills, and extensive experience supporting a wide range of Federal, State, and nonprofit health agencies’ needs to ensure the successful execution of projects. 

Michelle has corporate oversight responsibility for the Medicare Current Beneficiary Survey – NORC’s largest field study, deploying a team of 220 field interviewers nationwide to conduct over 35,000 surveys annually on the health and health care experiences of over 14,000 Medicare beneficiaries. 

Michelle also oversees NORC’s work in Medicaid and Marketplace coverage and has directed a number of projects involving data collection and monitoring, operational support, and technical assistance. Key projects include the CMS Medicare-Medicaid Coordination Office’s Financial Alignment Initiative – a demonstration to test alternative approaches to providing integrated service delivery and payment models for individuals enrolled in both Medicare and Medicaid and the Nationwide Adult Medicaid CAHPS survey – the first-of-its kind national patient experience survey of adults in the Medicaid fee-for-service and managed care delivery systems.

Before joining NORC, Michelle was the first Director of Eligibility and Enrollment Policy and Operations for the Centers for Medicare & Medicaid Services, Center for Consumer Information and Insurance Oversight, where she led a team of more than 40 staff to support policymaking and program operations for determining eligibility and enrolling individuals into marketplace coverage. Prior to her federal service, Michelle was Associate Director for Long-Term Care at the D.C. Department of Health Care Finance, where she managed operations and oversight of the District’s long-term care services programs including Medicaid home and community-based service waivers. She spent more than a decade conducting policy research on Medicare and Medicaid for the Kaiser Family Foundation.

Quick Links

Expertise

Education

DrPH

George Washington University School of Public Health and Health Services

MHS

Johns Hopkins University Bloomberg School of Public Health

BA

Duke University

Appointments & Affiliations

Member

AcademyHealth

Member

National Academy of Social Insurance

Project Contributions

CMS Financial Alignment Initiative

Monitoring programs to control costs and align care for dually eligible individuals

Client:

Centers for Medicare & Medicaid Services

Support for the Center for Consumer Information and Insurance Oversight

Improving options for health care coverage through the federal Health Insurance Marketplace

Client:

American Institutes for Research

Medicare Current Beneficiary Survey (MCBS)

The most comprehensive source of data on Medicare spending and the evolving needs of beneficiaries

Client:

Centers for Medicare & Medicaid Services

Kentucky HEALTH Medicaid 1115 Waiver Evaluation

Collecting data to assess the impact of Medicaid rule changes

Client:

Commonwealth of Kentucky

Medicaid Innovation Accelerator Program: Value-Based Payment & Financial Simulations

Technical support in designing, developing and implementing Medicaid value-based payment approaches

Client:

Center for Medicaid & CHIP Services, Center for Medicare & Medicaid Services

Nationwide Consumer Survey of Medicaid Providers and Systems

A first-of-its-kind survey of adults enrolled in Medicaid

Client:

Centers for Medicare & Medicaid Services

Supporting States’ Medicaid and Medicare Reform Efforts

Technical assistance and implementation support for CMS’s State Innovation Models Initiative

Client:

Center for Medicare & Medicaid Innovation within the Centers for Medicare & Medicaid Services

Publications

Research Library & Findings