Michelle is a senior vice president leading NORC’s Health Care Programs department where she provides corporate leadership for an annual $40M portfolio of over 20 projects. She brings research and technical expertise, management skills, and extensive experience supporting a wide range of Federal, State, and nonprofit health agencies’ needs to ensure the successful execution of projects.
Michelle has corporate oversight responsibility for the Medicare Current Beneficiary Survey – NORC’s largest field study, deploying a team of 220 field interviewers nationwide to conduct over 35,000 surveys annually on the health and health care experiences of over 14,000 Medicare beneficiaries.
Michelle also oversees NORC’s work in Medicaid and Marketplace coverage and has directed a number of projects involving data collection and monitoring, operational support, and technical assistance. Key projects include the CMS Medicare-Medicaid Coordination Office’s Financial Alignment Initiative – a demonstration to test alternative approaches to providing integrated service delivery and payment models for individuals enrolled in both Medicare and Medicaid and the Nationwide Adult Medicaid CAHPS survey – the first-of-its kind national patient experience survey of adults in the Medicaid fee-for-service and managed care delivery systems.
Before joining NORC, Michelle was the first Director of Eligibility and Enrollment Policy and Operations for the Centers for Medicare & Medicaid Services, Center for Consumer Information and Insurance Oversight, where she led a team of more than 40 staff to support policymaking and program operations for determining eligibility and enrolling individuals into marketplace coverage. Prior to her federal service, Michelle was Associate Director for Long-Term Care at the D.C. Department of Health Care Finance, where she managed operations and oversight of the District’s long-term care services programs including Medicaid home and community-based service waivers. She spent more than a decade conducting policy research on Medicare and Medicaid for the Kaiser Family Foundation.
George Washington University School of Public Health and Health Services
Johns Hopkins University Bloomberg School of Public Health
Appointments & Affiliations
National Academy of Social Insurance
As Presidential Campaign Continues, Awareness of Medicare-for-All Has Increased
Press Release | January 31, 2020
Michelle Kitchman Strollo to Lead Health Care Programs Department at NORC at the University of Chicago
Press Release | October 16, 2019
opens in new tab"Assessment of Medicaid Beneficiaries Included in Community Engagement Requirements in Kentucky."
Journal Article | July 24, 2019
opens in new tab"Improving Provider Directory Accuracy: Can Machine-Readable Directories Help?"
Journal Article | May 15, 2019
NORC at the University of Chicago Introduces New Analytic Solution to Help Insurance Plans Operating In the Federal Marketplace
Press Release | September 22, 2016
opens in new tab"A Framework for Process and Quality Measurement in Federal-State Health System Reforms Targeting the Dual Eligible Population."
Journal Article | August 26, 2016
opens in new tab"Pitching Private Medicare Plans: An Analysis of Medicare Advantage and Prescription Drug Plan Advertising."
Report | February 19, 2008
opens in new tab"How Does the Benefit Value of Medicare Compare to the Benefit Value of Typical Large Employer Plans?"
Report | February 19, 2008